Contacting Support - AdSense Help

This page is designed to help you troubleshoot common problems signing in to your AdSense account. At each step, we'll provide instructions or further questions to help narrow down the issue you're facing. Following the instructions exactly will help ensure the best results.

What error message appears when you try to sign in?

Existing AdSense users: No AdSense account found for this Google account
The username or password you entered is incorrect
Account not active - Login associated with an unapproved application
Account not active - Application currently under review
Disabled Google account
Disabled AdSense account

Do you have an active AdSense account and have signed in before successfully?

Yes
No

Did you submit an application?

Yes
No

To start with AdSense, please submit your application.

Our records show that you started an application through one of our partner websites, but haven´t completed it yet.

Before we can serve targeted Google ads to your pages, you'll need to verify your email address, grant the partner website access to your account, and complete the AdSense application. You'll find specific instructions for doing so in the confirmation email message sent to you when you first signed up. The subject line of the message is "Google AdSense Verification." Locate that message and click the link in that email.

After clicking the link, you'll be prompted to provide an email address to associate with a Google Account. You have two options:

If you have a Google Account that you already use with Google services like Blogger, Gmail, Orkut, or iGoogle, please make sure that you select the 'I have an email address and password I already use with Google services like Gmail, Orkut, or the personalized home page' option. Please then select 'I'd like to use my existing Google Account for AdSense,' and enter the email address you use for your other Google services.
If you receive an error message, please provide a different Google Account address in order to continue with the application.

If you do not use any other Google services, please select the option 'I do not use these other services. I would like to create a new Google Account.' Please then enter the email address and password you wish to use as your Google AdSense login.
You'll then be directed to complete the AdSense application by filling out your contact information and granting account access to the partner website through which you signed up. This account access will allow the partner website to perform AdSense functions such as creating ad code for you, but will not allow that website to see your personal information such as bank account or payment history.
This will submit your application to us for review, and we'll follow up with you by email within a couple of days. Once your application is approved, we'll begin serving targeted Google ads to your pages within minutes.

Please visit http://code.google.com/apis/adsense/ if you have any more questions.

Do you also have an AdWords account?

Yes
No

There may be a conflict between the password of your Google account and the password of your AdSense account. Please follow the instructions below.

Sign out of any Google Accounts

Clear your browser cache

Enable cookies and SSL 2.0

Can you access your account now?

Yes
No

Do you still have access to the email address associated to your AdSense account?

Yes
No

Did you recently change the login of your AdWords account?

Yes
No

If you use the same email and password to sign in to your AdSense and AdWords accounts, and you recently updated your AdWords login, it will automatically change for AdSense as well.

Please use your most recent login to sign in to AdSense.

Can you access your account now?

Yes
No

Thank you for using our troubleshooter help.

There may be a conflict between the password of your Google account and the password of your AdSense account. Please follow the instructions below.

Sign out of any Google Accounts

Clear your browser cache

Enable cookies and SSL 2.0

Can you access your account now?

Yes
No

Do you still have access to the email address associated to your AdSense account?

Yes
No

Visit www.google.com/adsense/assistlogin and submit your current login email. We will then send you a link to this email where you can reset your password.

Please choose a new password that you're not using with another Google product.

Try again to sign in again at www.google.com/adsense/login Does it work?

Yes
No

Because you aren't able to sign in to your AdSense account or access the email inbox associated with your existing account, we are not able to verify your identity. We therefore aren't able to make any changes to your existing account, including updating your login information. Unfortunately, you'll need to submit a new application.

If you choose to submit a new application, we will then take steps to close your existing account.

Please note that your new application may initially be disapproved since publishers are not permitted to maintain multiple accounts. If this is the case, we'll send you an email with further instructions for how to resolve the issue.

Do you know your current AdSense password?

Yes
No

Did you recently delete your Google Account?

Yes
No

Please note that even if you deleted your Google Account and lost access to AdSense, your AdSense account is still active.

Do you wish to recover your deleted Google Account?

Yes
No

Please visit this page and follow the instructions. Please note that we cannot guarantee the return of your account or its associated services. If your account cannot be returned, you will need to submit a new AdSense application here.

Do you think someone else is using your account?

Yes
No

Please visit this page and follow the instructions. Please be sure to provide detailed and accurate information for each of the questions. For the security of your account, we may disable your account if we detect unusual activity.

If this procedure does not resolve the issue, you will be provided with a link to an additional AdSense form at the conclusion of the procedure.

Please go to this page and enter your login address.

Can you reset your password?

Yes
No

Please follow these instructions:

Sign out of any Google accounts

Clear your browser cache

Enable cookies and SSL 2.0

Can you access your account now?

Yes
No

Do you have access to email account the password reset link will be sent to?

Yes
No

Visit www.google.com/adsense/assistlogin and submit your current login email. We will then send you a link to this email where you can reset your password.

Please choose a new password that you're not using with another Google product.

Can you access your account now?

Yes
No

Can you check the email address in the congratulations email you received when your account was first approved?

Yes
No

Do you still have access to this email address?

Yes
No

Do you still have access to this email address?

Yes
No

Did you use the right email address when you tried to sign in?

Yes
No

If you can't access your account altough you are using the correct login information, please contact us.

Try to sign in with the right username. If necessary, repeat the process based on the error message.

Did you already submit a new application with a new login?

Yes
No

Therefore, we kindly ask you to follow the instructions in the email you will receive from us.

Do you still have access to this email?

Yes
No

Please fill in the following form and we will send you your current login email.

If you can't access your account altough you are using the correct login information, please contact us through this form.

An AdSense account does not exist for this username, as it is associated with an unapproved application. Please search your inbox to find the message you received from us, and review it for more details.

Your AdSense application is currently under review. Due to the high volume of the applications we receive, it might take several days to review. As soon as the review is complete, we'll send you a email notification with more details. We appreciate your patience.

Do you use Gmail with this account?

Yes
No

Please visit this page and follow the instructions provided.

Was your AdSense account disabled?

Yes
I don't know

We recommend checking your email inboxes for any messages that we may have sent you regarding your account status. Sometimes our messages can be caught by email filters, so please make sure to check the Bulk/Spam folders of your email accounts as well.

For which reason was your account disabled?

Invalid click activity
Policy reasons

If your account was disabled for invalid click activity, please visit our Disabled Account FAQ for more information.

If your account was disabled for policy reasons, please visit our Disabled Account FAQ for more information.